Responsible gambling

Responsible Gaming at Crown Casino Perth

We care deeply about the well-being of our patrons and take their safety seriously. We strive to provide a safe and enjoyable gaming environment that caters to all types of players, from beginners to experienced gamers.

Identifying Problem Gambling

If you or someone you know is struggling with problem gambling, please don't hesitate to seek help. Signs of problem gambling include:

• Chasing losses in an attempt to recoup funds
• Feeling anxious or irritable when unable to gamble
• Lying about the extent of your gaming activities
• Continuing to gamble despite financial difficulties

Supportive Measures

We offer a range of measures designed to promote responsible gaming and support players who may be experiencing problems:

• Weekly Loss Limits: We encourage all our patrons to set realistic loss limits for themselves. If you need assistance setting or adjusting these limits, please don't hesitate to speak with one of our friendly staff.
• Mandatory Carded Play: As of December 1st, 2025, we will be implementing a system where all Electronic Gaming Machine (EGM) play is tracked via the Crown Rewards card. This helps us identify potential problem gamblers and offer support when needed.
• Maximum Bet Caps: We have introduced an $10 maximum bet cap on EGMs to prevent excessive losses.
• GameScanner AI: Our sophisticated monitoring system detects patterns of problematic behavior, allowing our staff to intervene early and provide guidance.

Self-Exclusion

If you feel that self-exclusion is the right step for you, we offer a range of options:

• Online: You can opt out of gaming online through our website or mobile app.
• Email: Simply email us with your name, Crown Rewards card number and a statement confirming your desire to exclude yourself from all gaming activities.

Please note that self-exclusion only applies within the context of Crown Casino Perth. If you wish to re-apply for access after exclusion, you will be required to undergo counseling and demonstrate evidence of recovery.

Seeking Help

If you or someone you know is struggling with problem gambling, we encourage seeking professional help:

• Crown PlaySafe Team: Our team is available 24/7 or via email. They can provide immediate support and connect you with our counseling services.
• Gambling Help WA: This Western Australian-specific service offers free counseling, revocation counseling for self-exclusion applicants, and a wealth of resources. You can contact us.
• National Helplines:
  • Lifeline Australia: 13 11 14
  • Problem Gambling Foundation Australia: provides free support services

We care about your well-being and the integrity of our games. If you notice anything suspicious or concerning during a gaming session, please report it immediately to one of our friendly staff members.

Let's have fun responsibly!